Technology/IT Support Analyst

Duties and Responsibilities:

• Administers and programs telephones on a Nortel OTM Software and voicemail software on Call Pilot.
• Responds to and corrects ...
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  Technology/IT Support Analyst

  Duties and Responsibilities:

  • Administers and programs telephones on a Nortel OTM Software and voicemail software on Call Pilot.
  • Responds to and corrects system malfunctions.
  • Helps firm members precede with daily routines with minimal interruptions.
  • Provides information to the Director, Technology and firm members once cause of system failure has been determined.
  • Ensures firm members have uninterrupted communication by replacing all hardware equipment pertaining to telephone equipment.
  • Make software changes to the telephone and voicemail system as required, based on firm activity.
  • Maintain all telephone and modem records, lists, extension maps and modem maps.
  • Order/cancel calling cards and maintain records.
  • Responsible for internal and external communications services
  • Assist internal and external clients with technology needs, as required for various conference equipment.
  • Demonstrates service to firm members on a daily basis for the above duties.
  • Special projects and assignments pertaining to voice communications as requested by Director, Technology.
  • Arranges service schedules with service providers.
  • Responsible for all voice communication and fax invoices.
  • Assists Finance staff with cost recovery.
  • Helps in planning and scheduling various software/hardware upgrades to desktops and laptops to keep them current in Toronto and in all other offices.
  • Ensure the network systems are properly maintained by adding, changing or deleting users/groups.
  • Ensure user accesses are correct and conform to set standards.
  • Identifies recurring problems encountered by users, which indicate opportunities to train users or improve hardware and software.
  • Evaluates and conducts performance reviews for the staff reporting to her/him and discuss them with the Director, Finance & Administration.
  • Provides expertise and guidance to co-workers and staff through accurate and patient dissemination of knowledge.
  • Keeps necessary skills up to date by participating in any training deemed necessary to the Director, Technology (approved training expenses will be covered).

   

  Skills/Knowledge/Experience Required:

  • Strong team building, organization, communication and leadership skills
  • Must have very sound computer hardware and desktop operating system knowledge.
  • High level of MS WORD and MS OFFICE in general
  • Must be able to use project management software and have strong management skills.
  • Must be a creative thinker with the ability to troubleshoot and solve problems intuitively.
  • Superior communication skills both written and oral.
  • Detailed.
  • Must have the capacity to learn and apply new skills quickly. Must be self-motivated.
  • Must be capable of independent decision-making.
  • Must be a strong team player and be able to work in an environment where collaborative troubleshooting is frequently employed.
  • Must be Must be flexible and unfazed by unforeseen emergencies.
  • Thorough knowledge of OTM software
  • Ability to program and maintain Call Pilot voicemail system.
  • Must have a strong customer focus

  Reports to Director, Finance & Administration

  Supervises Desktop Support Specialist

  Qualified applicants are asked to please forward their resume in (WORD format) in strict confidence to: careers@urbanrecruitment.ca, apply on line or fax 403-264-9704.

   

  At Urban Recruitment, we focus exclusively on permanent employment placements within law firms, oil & gas companies, investment companies, energy, insurance companies and other private and public organizations. We are dedicated to helping our candidates find their ideal position within their ideal environment.

  With over 300 staffing services in the city of Calgary alone, it can be difficult to choose a service that is going to be the best fit for you. We make sure that the right questions are asked so that our service consistently works to fulfill your needs.

  Our team at Urban Recruitment includes experienced recruiters who have over 10 years of experience in the recruitment industry, which allows us to have an extensive network of companies looking for top candidates. We pride ourselves on knowing the talent and who's looking. We give our candidates as many employment options as possible, we keep our candidates continuously informed of their job search and we advise on changes in the market.

  Urban Recruitment has become known as being one of Calgary's top recruitment divisions and we continue only to match if there is a fit. Please visit our website at www.urbanrecruitment.ca

   

  
  

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RECEPTIONIST (full time) Law Firm

A respected and dynamic large sized law firm is currently looking to hire a Full Time "Receptionist" to ...
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RECEPTIONIST (full time) Law Firm

A respected and dynamic large sized law firm is currently looking to hire a Full Time "Receptionist" to become part of their team.

Responsibilities:
The right candidate must be mature, professional, positive and organized, very conscientious, keen, and eager, have the ability to work independently and efficiently.

The ideal candidate must be able to handle lawyer personalities, provide exceptional front end customer service by handling and directing a high volume of incoming calls on a multi-line phone system, and performing various general office duties.

Requirements:

• Having knowledge of MS Word, Excel and Power Point is definitely an asset.
• Above average communication skills, a dynamic personality and professional phone manners are vital as well as being able to think on their own and having exceptional skills at paying attention to detail.

If you are interested in this position, please email your resume to careers@urbanrecruitment.ca, apply on-line or Fax to: 403.264.9704.

At Urban Legal we focus exclusively on permanent employment placements within law firms, oil & gas companies and other private and public organizations. We are dedicated to helping our candidates find their ideal position within their ideal environment.

With over 300 staffing services in the city of Calgary alone, it can be difficult to choose a service that is going to be the best fit for you. We make sure that the right questions are asked so that our service consistently works to fulfill your needs.

Urban Legal is owned and operated by an experienced recruiter who has extensive experience in recruitment on a local and International level, which allows us to have an extensive network of candidates and companies look for that perfect fit. We pride ourselves on knowing the talent and who's looking. We give our candidates as many employment options as possible, we keep our candidates continuously informed of their job search and we advise on changes in the market.

Urban Legal has become known as being one of Calgary's top recruitment boutiques and we continue only to match if there is a fit. Please view our website at www.urbanrecruitment.ca for additional employment opportunities.

LIFE INSURANCE - E. A. - OPERATIONS TEAM MEMBER/MARKETING ASSOCIATE

One of Calgary's leading Life Insurance/Estate Planning firms is looking for an Operations ...
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LIFE INSURANCE - E. A. - OPERATIONS TEAM MEMBER/MARKETING ASSOCIATE

One of Calgary's leading Life Insurance/Estate Planning firms is looking for an Operations Team Member / Marketing Associate.

GENERAL ACCOUNTABILITY:

Accountable for supporting the financial advisor so he can optimally gain new clients and new business. In harmony with this objective is an emphasis on satisfying client needs and expectations through efficient and effective service.

MAJOR CHALLENGES:

• Working in a dynamic and changing environment with new expectations, and multiple priorities which change frequently
• Details are a major focus of the work and need to be handled quickly, correctly and efficiently
• Ability to juggle and co-ordinate many unrelated activities, and to know who to contact when support is required
• Maintaining a positive outlook and attitude; ability to tolerate ambiguity, uncertainty and pressure
• Building trust relationships with the leader, co-workers, business partners and clients

POSITION:

• Support staff reports to the leader/advisor
• Must have practical experience with Life Insurance business operations
• The support staff member must follow Life Insurance industry guidelines on disclaimers, etc.
• Contributes to the advisor's success as much as possible by providing sales support, client service and general administrative processes
• Must be extremely proficient with Word and Excel

SALARY:
Negotiable

Qualified applicants are asked to please forward their resume in (WORD format) in strict confidence to: careers@urbanrecruitment.ca, apply on line or fax 403-264-9704.


At Urban Administrative, we focus exclusively on permanent employment placements within law firms, oil & gas companies, investment companies, energy and other private and public organizations. We are dedicated to helping our candidates find their ideal position within their ideal environment.

With over 300 staffing services in the city of Calgary alone, it can be difficult to choose a service that is going to be the best fit for you. We make sure that the right questions are asked so that our service consistently works to fulfill your needs.

Our team at Urban Administrative includes experienced recruiters who have over 10 years of experience in the recruitment industry, which allows us to have an extensive network of companies looking for top candidates. We pride ourselves on knowing the talent and who's looking. We give our candidates as many employment options as possible, we keep our candidates continuously informed of their job search and we advise on changes in the market.

Urban Administrative specializes in:

- Junior to Senior Administration
- Reception
- Office Services
- Project Coordinator
- Information Technology
- Land Administration
- Sales Assistants
- Executive Assistant
- Board Room Hostess

Urban Administrative has become known as being one of Calgary's top recruitment divisions and we continue only to match if there is a fit. Please visit our website at www.urbanrecruitment.ca